Customer Support Channels
A 1–hour Response Guarantee
Our customer help crew is trained to rapidly attend to all of our Linux shared website hosting users’ issues and support questions. Via our ticket system, it’s possible to share your question and a support crew representative is going to go back to to you within maximum an hour. Actually, practice has shown us that the typical answer time frame is Twenty minutes.
A Top–quality Support Service
You’ll be able to email us 24x7x365 with any question you possibly have connected with our services. Now we have consultants working constantly to offer guidance at any time when needed. You may use the ticket system or send us an email any time, alternatively you can grab the telephone or use the online chat through working hours.
An Intuitive Help Section
We have integrated a detailed information base into the Control Panel to enable you to acquire important step–by–step information at any time. Each area of the Control Panel possesses its own contextual help area featuring a selection of how–to posts. We have also prepared training videos to supply you with a more effective visual representation of the simplest way to carry out any given activity.