Customer Support Channels
A Sixty–Minute Response Time Guarantee
All your assistance requests will be replied to in no more than sixty minutes after the support ticket or e–mail is received. If your case requires additional assistance from a sysadmin, we’ll direct the trouble ticket or the email to the person in charge, in a timely manner then leave a comment to let you know that more time will be needed for discovering a solution. And if you take advantage of the Admin Services package, any of the services included there will be completed whenever you specify.
A Topflight Support Service
Our tech support team will be online for you 24x7x365 should you require help while working with the Web Hosting Control Panel or with any of the apps that we preinstall on your behalf on the server. And if you need assistance tackling all the standard administration tasks on your dedicated server, you can check out the Admin Services package, which includes backup hard drive storage space, OS updates every week, troubleshooting and installation services, server monitoring and restarting services, etc.
An Intuitive Help Area
We have equipped the Web Hosting Control Panel with a fully detailed knowledge base, which includes elaborate explanations of its features and functionalities. What’s more, we have made detailed video tutorials that will further instruct you how to carry out a particular action or solve a commonly experienced issue. All the how–to articles and the tutorial videos are readily reachable from every Web Hosting Control Panel section via the Help and Videos buttons situated in the top right corner.