A 99.9% Server Uptime
The primary benefit of setting up your very own shared website hosting platform is that you don’t have to be worried about compatibility – you configure a special set of software tools in such a way so as to work with a specific set of hardware elements. The final outcome is something a lot more stable and dependable, because there are much less potential risks of failure. We have built our cloud hosting platform using tried and tested hardware components together with a heavily tweaked version of Security–Enhanced Linux in an attempt to create a truly safe and secure environment for your sites.
For this reason, with each of our Linux shared website hosting plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our own internal network in each one of our datacenters. Everything is based on enterprise–grade hardware elements delivered by Juniper. Plus, on each and every router, we have set up a firewall with an intricate algorithm with the intention to sift out all shady requests.
Because of this, in all our datacenters – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done just about everything to decrease all possible risks with our cloud hosting packages and regardless of the fact that we offer exceptional support, there are instances when the customer is simply not happy with what we have to offer. Or he has to switch to a more robust hosting solution, like a virtual private server or even a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not satisfied, you will get a refund.
24/7 Technical Support
If you’ve ever had to wait around for hours to get a reply, you probably know how irritating this can be, especially if your website is at stake. That is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our support engineers will be right here for you and they’ll reply to you in less than one hour. And the best thing is that their average response time is under 20 minutes!