Although this is not the mainaspect to identify a trustworthy shared website hosting provider from a bad one or a reseller from an actual provider, the option to call and talk to a live person is an indicator that you are not working with a one-person company and that you'll be able to get in touch with someone any time you need support. The phone support for web hosting services may vary from common to experienced, which means that the issues that can be resolved with a call vary based on the specific supplier. Generally, these matters are more basic and include billing or 1st level tech issues as more difficult matters usually need a support ticket where both you and the sysadmins can follow the proceedings with a particular issue. Nonetheless, having the option to phone call your supplier can save you lots of time and efforts for the countless small issues that will eventually show up at the time you manage your hosting account.
Phone Support in Shared Website Hosting
Since we have live phone support 14 hrs per day, you have the option to get in touch with us and talk with one of our customer support representatives to learn more about all of the Linux shared website hosting that we supply and ensure that our servers meet the system requirements for your sites prior to purchasing anything. For your convenience, we have telephone numbers on 3 continents and you are able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you're already a customer, you will be able to call us about general and billing issues, or even about some technical issues. In case the issue is strictly technical or it needs more time to analyze, you'll have to employ our ticketing system, which will enable both you and our tech support crew to track the information supplied by each side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we offer include real-time phone support for 14 hours daily. If you are unsure which package will be appropriate for your sites, you would like to find out more about a plan's features or you need any other info about our services, you have the option to call any of the local numbers that we have in the U.S.A., the UK and Australia and our support representatives will assist you. If you currently have an account, you are able to get in touch with us about general and sales issues, although we're often able to help with numerous tech issues as well. For entirely technical problems you will need to use our in-built ticketing system where the conversation between you and our technical support crew will be in one place, which is the best option when your issue requires extra time to be dealt with or it needs to be escalated to our sysadmins.