In case you’ve got a website, a problem can always crop up and it doesn’t automatically have to be associated with the web hosting service itself. For example, something could go wrong when you bring an application up to date or some crucial content could be modified or erased accidentally. Irrespective of what the essence of the problem may be, you’ll need to touch base with the tech support staff and ask them to retrieve a backup or to assist you in fixing the problem that you’re experiencing. How fast they will do it will predetermine the span of time that your sites will be unavailable. For certain sites such as community websites or online shops, an elongated unreachability often means lost users and cash. With that being said, it’s important to use the services of a company that provides not only a good client support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max reply time for any ticket that you submit or any e-mail that you write is only sixty minutes, even in case you contact us on weekends and public holidays. Whatever the nature of your question or issue may be, we’ll lend a helping hand instantly and will give you the needed information to resolve any problem with your sites. The real reply time usually doesn’t exceed fifteen to twenty minutes, which goes to say that you can forget about waiting for hours on end to get an issue fixed or even worse than that – waiting all day only to receive a reply that more info is needed while nothing is resolved. We will offer you assistance without delay simply because we know how invaluable time can be in the dynamic digital era. The one-hour reply guarantee applies to any technical or billing query that you might have with regards to our Linux shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we know precisely how crucial it is to get swift support, we promise that you won’t ever have to wait around for more than an hour to get a reply to any trouble ticket that you post through your semi-dedicated server CP. Actually, you’ll rarely need to wait around for more than 20-30 minutes and this applies to any issue no matter what its nature is – technical, general or billing. What is more, our technical and customer support team is on duty around the clock, so even in case you send a ticket during official holidays, you will always get a lightning-fast response, which will contain the answer to an enquiry, the solution to a predicament or the info necessary to solve an issue yourself – if there’s something that you have to do on your end. With us, you won't ever need to spend a whole day awaiting a reply like you would with a lot of other hosting companies.