When your website hosting service provider provides live chat support, you will be able to speak to an agent in real-time and find out helpful information or get a problem resolved in a very timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you'll need only a computer with access to the web, which means that you won't pay any charges in the event that you're in a different state or country. Furthermore, it'll be easier to copy and paste data for example domains, usernames or error messages i.e. details which are sometimes hard to provide to the other side on the telephone. The live chat is also a considerably faster approach to contact your web hosting supplier's support crew compared to using a ticketing system. What's more, in the event that some situation needs more time to be resolved, you are able to do something different while you wait for assistance on the live chat, so you will not waste time - something that's not possible in case you are on the telephone.