When your website hosting service provider provides live chat support, you will be able to speak to an agent in real-time and find out helpful information or get a problem resolved in a very timely manner. The key advantage of using chat as an alternative to calling to consult with a live person is that you'll need only a computer with access to the web, which means that you won't pay any charges in the event that you're in a different state or country. Furthermore, it'll be easier to copy and paste data for example domains, usernames or error messages i.e. details which are sometimes hard to provide to the other side on the telephone. The live chat is also a considerably faster approach to contact your web hosting supplier's support crew compared to using a ticketing system. What's more, in the event that some situation needs more time to be resolved, you are able to do something different while you wait for assistance on the live chat, so you will not waste time - something that's not possible in case you are on the telephone.
Live Chat Support in Shared Website Hosting
As a part of the support services that we provide for all our Linux shared website hosting, we now have live chat support which is available 24x7, even on holidays. You're able to get in touch with us regardless of whether you already have an account or not, since we will support you with pretty much anything, ranging from giving you basic info on our services if you are not a customer yet and you are interested in purchasing one of our packages, to helping you with creating an email account in an e-mail client. Some problems are more complicated and time-consuming, which means that you'll have to take advantage of the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a lot of things.