There are a number of ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a support ticket system. It is the easiest medium of communication for several reasons. If no technical support staff representative is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably be received. In addition, you can copy & paste extensive bits of info without having to worry about typographical errors, and if a particular problem needs more time to be resolved or a number of replies have to be exchanged, all the information will be in the very same place, so either party can always see the comments left by the other one. The drawback of using tickets to contact your web hosting company is that they’re often separate from the hosting platform, so if you have to provide info or to adhere to instructions, you’ll need to use no less than 2 separate accounts and this number might grow in case you want to manage a couple of domains. Additionally, lots of web hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Shared Website Hosting
With a shared website hosting
from our company, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket whilst browsing your website files or modifying different settings. The ticketing system is being strictly monitored 24/7/365 by our client support team members and the response time is maximum 1 hour, but it rarely takes more than twenty minutes to obtain assistance. In contrast to some web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and request information in regard to any billing or technical issue. Additionally, you can see a variety of informational articles, which will help you fix the most commonly confronted problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting
, was developed with one aim in mind – that you should be able to manage everything connected with your account from a single location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have an enquiry or face a predicament, you can get in touch with our customer support team members instantaneously without the need to go through a different admin interface. You can browse through your website files or check a variety of account settings whilst submitting a new ticket or reading the reply to an old one. In case you’ve got a large number of tickets and you want to find a particular one, you can resort to the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you obtain a reply in less than sixty minutes irrespective of the essence of your question or issue.