There are a number of ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you opt for is a support ticket system. It is the easiest medium of communication for several reasons. If no technical support staff representative is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably be received. In addition, you can copy & paste extensive bits of info without having to worry about typographical errors, and if a particular problem needs more time to be resolved or a number of replies have to be exchanged, all the information will be in the very same place, so either party can always see the comments left by the other one. The drawback of using tickets to contact your web hosting company is that they’re often separate from the hosting platform, so if you have to provide info or to adhere to instructions, you’ll need to use no less than 2 separate accounts and this number might grow in case you want to manage a couple of domains. Additionally, lots of web hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.
