24/7 Customer Support
Learn more about customer support and why it's hard to find an website hosting provider which offers top-class support.
The client support that you will receive from your shared website hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical problem with a current account. Timely and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual hosting provider and not from some reseller. If you obtain a hosting account through a company that does not own its servers and it can't access them immediately, it is likely that you will wait for a day or two to get a reply to any kind of query, so your websites may remain offline for quite some time. In comparison, a provider that offers various ways of communication and has a support team that is available at any time can assist you right away and help you reduce or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance without delay, that's why our shared website hosting
services include 24/7 support and several ways of contact. If you do not have an account yet, you can easily call us or use our live chat and talk to a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up obtaining a service which you cannot use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. Unlike the majority of suppliers out there today, we respond to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.