The client support that you will receive from your shared website hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical problem with a current account. Timely and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual hosting provider and not from some reseller. If you obtain a hosting account through a company that does not own its servers and it can't access them immediately, it is likely that you will wait for a day or two to get a reply to any kind of query, so your websites may remain offline for quite some time. In comparison, a provider that offers various ways of communication and has a support team that is available at any time can assist you right away and help you reduce or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance without delay, that's why our shared website hosting services include 24/7 support and several ways of contact. If you do not have an account yet, you can easily call us or use our live chat and talk to a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up obtaining a service which you cannot use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. Unlike the majority of suppliers out there today, we respond to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you're able to take advantage of our 24/7 tech support services even on public holidays. All of your websites will be available all of the time and so will we. With various communication options, you're able to choose the easiest method to get in touch with us and inquire about our services if you do not have an account yet, or get assistance if you are already one of our customers. You will be able to give us a call, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour response time guarantee, although it rarely takes over 20 min to receive assistance regardless of the nature of the problem. With our customer and tech support services, we are available for you when you need us, not a few days after that.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server packages that we supply feature 24/7 support through numerous methods of communication and with a one-hour max answer time guarantee. When you want to find out more about the plans or you have any kind of billing or general questions, you're able to call one of the local numbers that we have internationally or you could use our live chat service and consult with a live agent. For strictly technical matters that require the help of a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to keep track of a specific problem. The response time for them rarely surpasses 30 minutes, which means that you can forget all about waiting for a whole day in order to receive support. The support service is available for all server-related issues, which includes the pre-installed software. In the event that you'd like to receive support for third-party apps, you can consider obtaining the Managed Services upgrade that we supply for all the packages.